Frequently Asked Questions

Everything you need to know about our adventures and how we work.

Booking is simple. Just click on the trip you’re interested in and fill out the booking form. After that, our team will contact you with payment details and confirmation.
We accept Mobile Money and other approved payment options. Once you book, we’ll send you the official payment details. Always make sure you’re paying to our verified number.
Yes, you can reserve your spot, but it’s only secured after payment. Because our trips have limited slots, early payment is always advised.
You’ll receive a confirmation message from us. We’ll also add you to the trip update group where all important information will be shared.
Each trip is different, but most of our packages include transportation, entry fees, and planned activities. Full details are always listed under each trip.
Personal expenses like extra food, souvenirs, or anything not clearly stated in the package details are not included.
The meeting point will be shared before the trip. We usually choose a central and easy-to-access location.
Please inform us early. Refund policies depend on how close the trip date is. Details are always stated before payment.
Yes. Your safety is important to us. We carefully plan our trips and work with trusted locations and partners.
Of course. Many people join our trips alone and leave with new friends. We make sure everyone feels comfortable and included.

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